Genting Dream Anchors off Singapore for Disembarkation due to Berth Congestion!

A SPECIAL REPORT:

What happens when Genting Dream can’t berth?

by Singapore Cruise Society | 7 December 2018

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Dream CruisesGenting Dream was forced to anchor at the Western Holding Anchorage on 7th December due to berth congestion at Marina Bay Cruise Centre. Here are some photos that we managed to snap during our short visit. We will also walk through the disembarkation process that the guests experienced here.

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STEP ONE:

DISEMBARKATION TICKETS

Guests are given stickers the night before disembarkation, with different colours denoting the name of the tender ferries assigned, along with the time of disembarkation printed on the sticker. Stickers are also used for baggage identification.

When their disembarkation time is called, they will enter the Zodiac Theatre from Deck 7, and await inside for further instructions.

STEP TWO:     BAGGAGE & TENDER BOAT SCHEDULE   Guests are made known the tender boat timings, tender boat names as well as the estimated arrival time for the tenders. Tender boats are chartered from local ferry operators, with a maximum capacity of 250 and take 20 minutes per transfer.  Baggage are offloaded via the Deck 4 Aft Gangway along with 6 trips of tender. Per tender will transfer of estimated 300 to 600 pieces of luggage.

STEP TWO:

BAGGAGE & TENDER BOAT SCHEDULE

Guests are made known the tender boat timings, tender boat names as well as the estimated arrival time for the tenders. Tender boats are chartered from local ferry operators, with a maximum capacity of 250 and take 20 minutes per transfer.

Baggage are offloaded via the Deck 4 Aft Gangway along with 6 trips of tender. Per tender will transfer of estimated 300 to 600 pieces of luggage.

STEP THREE:     DISEMBARKATION FLOW   Upon receiving instructions from the crew, guests will proceed out though the Silk Road & Karaoke, down the stairs to the Deck 4 Forward Gangway.  Guests who have made payments for their onboard accounts will be allowed disembarkation by swiping their cabin cards, while those who haven’t will be directed to the cashier counter right behind the disembarkation counter to clear their accounts before disembarking.

STEP THREE:

DISEMBARKATION FLOW

Upon receiving instructions from the crew, guests will proceed out though the Silk Road & Karaoke, down the stairs to the Deck 4 Forward Gangway.

Guests who have made payments for their onboard accounts will be allowed disembarkation by swiping their cabin cards, while those who haven’t will be directed to the cashier counter right behind the disembarkation counter to clear their accounts before disembarking.

STEP THREE (A):     WHEELCHAIR ACCESS   Guests who require wheelchair access must pre-register on the second day of the cruise, will be made known to their disembarkation time on the last night. They will assemble at the Deck 6 Forward Lobby, next to the Concierge. Only one party from the guest family will be allowed to disembark with the guest on the wheelchair. The rest will have to disembark through the Zodiac Theatre.  They will take the priority lift down to the Deck 4 Forward Gangway and through the priority lane to disembark the ship.

STEP THREE (A):

WHEELCHAIR ACCESS

Guests who require wheelchair access must pre-register on the second day of the cruise, will be made known to their disembarkation time on the last night. They will assemble at the Deck 6 Forward Lobby, next to the Concierge. Only one party from the guest family will be allowed to disembark with the guest on the wheelchair. The rest will have to disembark through the Zodiac Theatre.

They will take the priority lift down to the Deck 4 Forward Gangway and through the priority lane to disembark the ship.

STEP FOUR:     BOARDING THE TENDER FERRY   Guests after disembarking will board the ferry through the sheltered pontoon, up the ramp and onboard the ferry.  It will take approximately 20 minutes for the transfer to Singapore Cruise Centre @ Harbourfront.

STEP FOUR:

BOARDING THE TENDER FERRY

Guests after disembarking will board the ferry through the sheltered pontoon, up the ramp and onboard the ferry.

It will take approximately 20 minutes for the transfer to Singapore Cruise Centre @ Harbourfront.

STEP FIVE:     ARRIVAL AT SINGAPORE CRUISE CENTRE   Guests then disembark the ferry through Pontoon Number 1, and enter the arrival hall through the sheltered walkway (shown on the left of the image).  They will be processed and will collect their baggage denoted with their coloured disembarkation tickets. They will then proceed out of the terminal.

STEP FIVE:

ARRIVAL AT SINGAPORE CRUISE CENTRE

Guests then disembark the ferry through Pontoon Number 1, and enter the arrival hall through the sheltered walkway (shown on the left of the image).

They will be processed and will collect their baggage denoted with their coloured disembarkation tickets. They will then proceed out of the terminal.

STEP SIX:     SHUTTLE BUS SERVICES   Guests who have parked their cars at the Marina Bay Cruise Centre Singapore will be able to take the complimentary shuttle bus services from Singapore Cruise Centre to Marina Bay Cruise Centre. With a maximum capacity of 45 passengers per trip, and a wait time of 15 minutes between trips, passengers will receive seamless connection between the two passenger terminals.

STEP SIX:

SHUTTLE BUS SERVICES

Guests who have parked their cars at the Marina Bay Cruise Centre Singapore will be able to take the complimentary shuttle bus services from Singapore Cruise Centre to Marina Bay Cruise Centre. With a maximum capacity of 45 passengers per trip, and a wait time of 15 minutes between trips, passengers will receive seamless connection between the two passenger terminals.

 

OBSERVATIONS

The disembarkation plan was successfully to a certain extend, with the constant flow of guests shore, with Genting Dream managing to achieve zero-count (no passengers aboard) at approximately 2:00pm and have the pontoon barge disconnected by 2:30pm.

However, there were still some upset guests with such an arrangement, whom some quote ‘felt inferior’ to the other ships who managed to secure a berth at the Marina Bay Cruise Centre Terminal. Others were upset with the long queues that were formed between the Zodiac Theatre and the Deck 4 Forward Gangway. Slow disembarkation process may be attributed to the fact that there were only two disembarkation counters that guests could disembark via, as well as only the Starboard Forward Gangway was for guest disembarkation use.

After speaking with certain crew aboard, some expressed the delay in receiving disembarkation plans, as late as 1am on disembarkation day. The lack of rest and food for crew also affected their mood and increased stress levels, as we constantly heard arguments between officer and crew, as well as the irritated chatters over the crew walkie-talkies. An example was: a staff member was extremely busy to the extend he missed his lunch time, but when the opportunity arises for him to finally have lunch at 2pm, the crew cafeteria was already closed for lunch; which means his next meal will have to wait till dinner. However, based on our observations, a female officer (which we think is the Welfare Manager) do constantly walk around to check on the crew and officers well-being, reminding them to eat and drink as much fluids when the opportunity arises.

There will be more tendering operations in the upcoming months for Genting Dream. Affected sailings are passengers disembarking 15 February 2019, 10 March 2019.


A LITTLE GALLERY OF PHOTOS AND ‘DID YOU KNOW SECTION’

Scroll through this gallery to see some photos from the Genting Dream disembarkation day!


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